USEFUL LINKS
On this page is a selection of commonly asked questions and their answers. To view the answer to a question, simply click on it.
If the instructions on our website are causing problems then you can register via Medicentre HolidayCare Customer Services who can be contacted on 0870 066 1975.
Complaints should be referred to Medicentre HolidayCare Customer Services on 0870 066 1975 or alternatively you can log the complaint via the website.
Any general queries about the products/service/registration process should be referred to Medicentre HolidayCare Customer Services on 0870 066 1975 between 08.00 and 18.00, Monday to Friday.
No, it is not an Insurance Policy. It is an arrangement that provides a selection of holiday related services that have been developed to "enhance" your holiday experience, by taking away as many worries as possible.
No, however it should be noted that Medicentre HolidayCare does not provide the same benefits as Travel Insurance. Medicentre HolidayCare strongly recommends that anyone traveling abroad has taken out appropriate Travel Insurance before commencing his or her trip.
Simply click here to order your brochure.
You can register for free, from any Internet site as long as you have your own email address-using the internet gains you an extra month of membership for free - local libraries also have internet access!! Customers can also register through Medicentre HolidayCare Customer Services on 0870 066 1975.
If you have no access to e-mail, then Medicentre HolidayCare can arrange for one of our e-mail addresses to be used, enabling us to receive a finder’s message on your behalf. (Remember, that as part of the possessions section, a finder of your lost luggage/passport can contact you by e mail Medicentre HolidayCare will then personally contact you on your mobile if a finder uses the automated system).
For you to get maximum benefit from the Medicentre HolidayCare services, you will need a mobile phone that works overseas. The benefit of the Passport/ Luggage Guard service is the quick retrieval of a lost item whilst abroad. This contact comes via the mobile phone.
If you do not have a mobile, that you wish to use from abroad, we suggest that you place a relatives home number in this section and we will attempt to contact you via that, if someone finds your possessions and uses that number.
Please let us know the reasons why your are unhappy as we may be able to resolve your issues, other wise we will refund the purchase price, as long as we receive the brochure back fully un-used and in good condition
You can either contact Medicentre HolidayCare via the Internet or ring Medicentre HolidayCare Customer Services on 0870 066 1975.
Simply click here if you know your membership number and password. If you don't, you can call our customer services department on 0870 066 1975 who will be happy to assist you.
We seek to make sure that you will get a FULLY guaranteed service (emergency repairs 3 months - permanent repairs 12 months), where the price will be at standard rates and pretty much known in advance - if we were to include cover for the actual costs as well, the product would be significantly higher in price. Our research has suggested to us, that holiday maker's are more worried about getting a problem fixed by some one reputable, and ensuring that their key holder is not overly inconvenienced by the task of looking after their home
The emergency service is delivered by Homeserve, one of the largest and most reputable of the home emergency services, providing a large and exceedingly well organized team of vetted and managed tradesmen, all operating 24x7x365
Again, to enhance your holiday experiencee and take another worry away - if you know that there is less paperwork to do when you get back, or you know that your insurer is getting on with employing people on your behalf, then that must be good news!
If, though, you would prefer us not to do this for you, simply do not click on the appropriate button within that part of the registration process and do not provide us with your home insurer details.
Our research has suggested that most people who have allergies (that they are worried about) have only 1 or 2. We could include more, but the cost of the overall product would need to rise and we felt it best to allow those who may wish for more, to buy separately
We have chosen these as they cover the vast majority of holiday destinations where some one might wish to use the translation service - we may, over time, add more languages. There are some languages, where mobile phones have problems with the text!!
Just telephone 0870 600 0870 - currently Medicentre are based mainly in London and the South but more openings around the country are planned soon
If you click on the tab "Order more PassportGuards/LuggageGuards" you will be put through to our highly secure online credit card payment mechanism provided by Barclays Bank. You can also purchase extra Passport/Luggage Guards via Medicentre HolidayCare Customer Services on 0870 066 1975 between 08.00 and 18.00, Monday to Friday.
Yes, you will need to register them to activate their unique numbers.
No, the call centre will register these, alongside the initial Medicentre HolidayCare registration.