Your holiday starts at home

We seek to make sure that you will get a FULLY guaranteed service (emergency repairs 3 months - permanent repairs 12 months), where the price will be at standard rates and known in advance. If we were to include cover for the actual costs as well, the product would be significantly higher in price. Our research highlights two key findings: First, that holidaymaker's are more worried about getting a problem fixed by someone reputable. And, second, that they want to ensure their keyholder is not inconvenienced by the task of looking after their home.

The emergency service is delivered by Homeserve. They are one of the largest and most reputable of the home emergency services. They provide a large and well-organised team of vetted and managed tradesmen, all of them operating 24/7/365.

Again, to enhance your holiday experience and take another worry away. After all, if you know that there’s less paperwork to do when you get back, or you know that your insurer is getting on with employing people on your behalf, then this must be good news.

If, though, you’d prefer us not to do this for you, simply don’t click on the appropriate button within that part of the registration process, and don’t provide us with your home insurer details.

Our research has suggested that most people who have allergies (that they are worried about) have only 1 or 2. We could include more, but the cost of the overall product would need to rise. We feel it’s better to allow those who may wish for more, to buy separately.

We have chosen these as they cover the vast majority of holiday destinations where someone might wish to use the translation service. In time, we may add more languages. Another issue is that there are some languages where mobile phones have problems with the text.

Just call 0870 600 0870. Currently Medicentre are based mainly in London and the South, but more openings around the country are planned soon.

If you click on the tab "Order more PassportGuards/LuggageGuards" you will be put through to our highly secure online credit card payment mechanism provided by Barclays Bank. You can also buy extra Passport/Luggage Guards via Medicentre HolidayCare Customer Services on 0870 066 1975 between 8am and 6pm, Monday to Friday.

Yes, you will need to register them to activate their unique numbers.

No. The call centre will register these, alongside the initial Medicentre HolidayCare registration.

If the instructions on our website are causing problems, you can register by calling Medicentre HolidayCare Customer Services. The number to call is 0870 066 1975.

We take any issues you have very seriously. You should refer your complaint to Medicentre HolidayCare Customer Services on 0870 066 1975. Alternatively, you can log your complaint at our website.

You should refer any general queries you have to Medicentre HolidayCare Customer Services on 0870 066 1975 between 8am and 6pm, Monday to Friday.

No, it isn’t an insurance policy. It’s an arrangement that provides you with a selection of holiday-related services that have been developed to "enhance" your holiday experience.

No. However, you should note that Medicentre HolidayCare does not provide the same benefits as travel insurance. Medicentre HolidayCare strongly recommends that anyone traveling abroad has taken out appropriate travel insurance before commencing his or her trip.

Simply click here to order your HolidayCare brochure.

As long as you have your own email address, you can register for free from any PC or Mac with an internet connection. Keep in mind, using the internet means you get an extra month’s membership for free. Also, most local libraries now offer you internet access. You can also register through Medicentre HolidayCare Customer Services on 0870 066 1975.

If you don’t have access to e-mail, then Medicentre HolidayCare can arrange for one of our e-mail addresses to be used, enabling us to receive a finder’s message on your behalf. (Remember, that as part of the possessions section, a finder of your lost luggage/passport can contact you by email. Medicentre HolidayCare will then contact you on your mobile if a finder uses the automated system.)

To get maximum benefit from the Medicentre HolidayCare services, you will need a mobile phone that works overseas. The benefit of the Passport/Luggage Guard service is the quick retrieval of a lost item while you’re abroad. This contact comes via mobile phone.

If you don’t have a mobile when traveling abroad, we suggest that you place a relative’s home number in this section and we will attempt to contact you via this number.

Please let us know the reasons why you’re unhappy as we may be able to resolve your issues. If you’re still not happy with our service, we’ll refund the purchase price, as long as we receive the brochure unused and in good condition.

You can either contact Medicentre HolidayCare through the internet or ring Medicentre HolidayCare Customer Services on 0870 066 1975.

• Health Helplines are provided by AXA PPP healthcare
• PassportGuard and LuggageGuard are provided by HolidaySure Ltd
• VaccinationCare is provided by Medicentre
• AllergyAware translations are provided by Transmedi Ltd
• KeyholderSupport is delivered by Principal Choice Ltd

Simply click here if you know your membership number and password. If you don't, you can call our Customer Services department on 0870 066 1975 who will be happy to assist you.