Terms and Conditions

Terms And Conditions Of Use.

  1. Medicentre Holiday Care is the trading name of Holiday Sure Ltd, who has arranged this product, along with a number of service providers.
  2. Holiday Sure Ltd will act as an intermediary between you and the service providers. The services are supplied under license as follows:
    • Health Helplines are provided by AXA PPP healthcare
    • PassportGuard and LuggageGuard are provided by Holiday Sure Ltd
    • VaccinationCare is provided by Medicentre
    • AllergyAware translations are provided by Transmedi Ltd
    • KeyholderSupport is delivered by Principal Choice Ltd
  3. When you use the Medicentre Holiday Care services, you will be entering into a contract with the service providers, on the terms and conditions as set out in both the leaflet and herein.
  4. Neither Medicentre nor Holiday Sure Ltd can accept responsibility for the accuracy of information, or consistency of the services delivered by our service providers
  5. You are entitled to use the services, having paid your fee (at inception or membership renewal) for a period of 12 months from the date of your registration or renewal. There is no limit to the use of the help lines, although you are limited to only one free allergy text (which will include up to two allergies in one foreign language.
  6. The services are available for you, your spouse and your children's use and are not transferable. Business use is not included. PassportGuard and LuggageGuard are available solely for you and one other, as the registered user. If you are unable to validate your membership details when you use access the services, we reserve the right to decline your request for any of the services.
  7. Your calls may be monitored or recorded for training or medical protocol reasons.
  8. Your personal details are protected under Data Protection laws and your statutory rights apply - please see privacy section for even more information.
  9. KeyholderSupport will provide a remote best estimate quotation for any work to be done and is only available for a single nominated property, which we will take as that address in your membership. If we feel it appropriate, we will make every effort to contact you, whilst you are away on holiday. You or your key holder must provide a means of payment BEFORE the tradesman can be dispatched to the house.
  10. We always make every effort to ensure that the highest levels of service are offered to you at all times - if any service is not up to the standard you expect please contact us immediately on 0870 066 1975 or via this web site at "contact us"

    We reserve the right to change supplier's at any time if we believe that service standards are not being delivered - changes to supplier's will be posted on this web site and you will be informed when we invite renewal to your membership.
  11. Terms relating to the allergy service:
    If you agree to use this service; Holiday Sure Ltd will not be liable to You in any way for failures, defects or delays in the delivery of the Service which are caused by one or more of the following reasons: (a) You have provided an incorrect phone number or other incorrect information before ordering a Service; (b) Your phone does not support the Service; (c) Your message mail box is full and has no additional memory to receive the download; (d) Your phone is out of range or for some other reason can not be contacted ; (e) You accidentally erase a Service provided to You. In no event shall Holiday Sure Ltd be liable for indirect, incidental or consequential damages, including, without limitation, loss of income, data, or other information, even if Holiday Sure Ltd has been advised of the possibility of such damages. In no event shall our liability exceed the price paid for the Service. Messages shall be deemed to have been delivered when Medicentre HolidayCare has delivered/sent the messages to the immediate destination that it's software is programmed to do. We cannot guarantee delivery on behalf of Mobile telephone networks. Medicentre HolidayCare lays no claims to its network coverage, although we focus on providing extensive coverage, mobile networks may choose from time to time not to be part of other service providers' networks. This may result in messages not being delivered. Although Medicentre HolidayCare prides itself on speedy delivery of messages, messages may be delivered late due to queuing or network traffic. This will still result in the message being seen as "delivered". Medicentre HolidayCare assumes no responsibility for the deletion or failure to store information.
  12. Terms and conditions relating to the use of our KeyholderSupport service:
    1. Tradesmen are available on a pay on use basis; you / your key holder will be advised of the cost in advance and are responsible for paying in full prior to a tradesman attending your property or any work being undertaken.
    2. Permanent repairs will be guaranteed by Principal Choice Ltd for a period of 12 months from completion. Temporary repairs will be guaranteed for 3 months. Any dispute will be subject to independent arbitration.
    3. Telephone calls to the Response Centre may be recorded and monitored.
    4. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded. We shall have no liability for any indirect or consequential loss or damage (howsoever caused) arising out of or in connection with the KeyholderSupport service.
    5. These Terms and Conditions shall be governed by and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts.
    6. You are provided with the KeyholderSupport service for the period of your holiday as covered by the Medicentre HolidayCare product.
    7. The KeyholderSupport scheme works as follows:
      • Your call is received by call centre.
      • The call centre agrees to deploy to you a contractor
      • You pay the call out charge by credit card (amount will vary by trade)
      • The contractor attends site and carries out repair
      • Where costs exceed call out charges, you may
        1. Agree to pay excess by credit card to call centre and work is completed
        2. Not agree to pay and the contractor leaves site

    By registering you agree to be legally bound by these terms, which shall take effect immediately

    You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any of the content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any content Security:

    To access the service you will be asked to supply a user name and password. You are responsible for the security and proper use of the password and must take all necessary steps to ensure that it is kept confidential, used properly and not disclosed to unauthorized persons. You are responsible for ensuring that no unauthorized access is obtained to the Services through Your Account.

    You will be entirely liable for all activities conducted through Your Account whether authorized by You or not, until such time as You notify Us of such unauthorized use and We have stopped access to Your Account. If we have reason to believe that there is likely to be a breach of security or misuse of the Services we reserve the right to block your account, although we will make every effort to contact you, in this highly unlikely scenario.

    Medicentre HolidayCare and Holiday Sure Ltd conform to Consumer Protection (distant selling) Regulations 2000 - 97/7/EC. If you are unhappy with your purchase via our call centre, or this web site, please let us know on 0870 066 1975 or e-mail through this site, by clicking "contact us".